Canon Says It Will Fix Ghosting Problem In EOS 7D



Oct 27, 2009
Though Canon's EOS 7D only hit shelves a few weeks ago, the company is saying there already may be a problem with its new mid-range pro digital SLR. Canon issued a service advisory today to a address a "residual image" issue with the DSLR.

According to the advisory, which can be read below or by clicking here, Canon has confirmed a "phenomenon" in images captured in the 7D's continuous shooting or "burst" mode where "barely noticeable traces of the immediately preceding frame may be visible."

The phenomenon, which is commonly known as "ghosting," is not noticeable in images shot with "optimal exposure" with the 7D.

Canon said it's currently investigating the problem and will release a firmware update for the camera to fix the issue.


Canon Service Notice: EOS 7D: Residual Image in Picture

We have confirmed that in certain camera settings and shooting conditions, the phenomenon described below may occur in images captured by the EOS 7D Digital SLR camera.

Canon is currently investigating and analyzing the cause of this phenomenon, and we are planning to release a firmware update to address this issue.

Once the support measures have been established, we will post the relevant information on our Web site.

We offer our most sincere apologies to customers using this product who have been inconvenienced by this issue. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

Phenomenon

In images captured by continuous shooting, and under certain conditions, barely noticeable traces of the immediately preceding frame may be visible. This phenomenon is not noticeable in an image with optimal exposure. The phenomenon may become more noticeable if a retouching process such as level compensation is applied to emphasize the image.

Affected Product
EOS 7D Digital SLR

Support
This contact information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries
Canon Customer Support Center
Hours:
Monday-Friday 8:00 a.m. - 12:00 midnight. ET,
 
Saturday 10:00 a.m. - 8:00 p.m., excluding holidays
Phone:
1-800-OK-CANON (toll free)
 
1-800-652-2666
TTD:
1-866-251-3752 (toll free)
Email:
[email protected]
For additional support options: www.usa.canon.com/support






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